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ozens of complaints have been made against a Covid-19 test supplier after quarantined travellers were left waiting several days for a kit to arrive.

East Yorkshire-based Latus Health has been accused of providing an “appalling” service, with customers claiming they received their £175 coronavirus tests late – potentially delaying their exit from quarantine.

The healthcare firm, which is on the Government’s official list of test suppliers, said there had been “some delays” with Royal Mail and that it pays for a 24-hour next day delivery service.

However, some 70 people have joined a Facebook group to complain about the firm, which is listed as a test provider on the Department of Health and Social Care (DHSC) website.

Coronavirus – Sun Mar 28, 2021 / PA Wire

People returning to the UK from non-red list countries are required to quarantine for 10 days at home and take two Covid-19 tests – one on day two and another on day eight – before they can leave, depending on a negative result.

But customers who have ordered through Latus Health have complained of test kits arriving more than a week late, and further delays in receiving test results.

Joanna Earl, 50, from Wandsworth in south-west London, paid Latus £350 to get tested with her husband after returning to the UK on March 25, having been in France with work.

But 13 days on, they are still waiting for the results of the day eight test, which itself arrived 24-hours late, she said.

Mrs Earl told the PA news agency: “What incenses me, is that the Government has done such a good job with the vaccination programme, yet this whole mandatory testing process is shambolic because I’m beyond words they can mandate and authorise a company on their website that fails to deliver even the most basic service.

“You can’t get through to anyone (at Latus), you can’t speak to anyone, and you don’t get any responses, they seem to just pass the buck.



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